Supplenivo currently accepts consumer orders only for delivery in Ireland. Standard delivery costs €4.95 including VAT below an eligible €59 product subtotal after discounts and is free from €59. Supported shipments must be more than 0 kg and no more than 20 kg. Orders are fulfilled from a warehouse in Poland and carried by UPS.
Effective: 9 August 2026 · Last reviewed: 9 August 2026 · Version: 2026-08-09.2
Where do we deliver?
The checkout currently supports delivery addresses in Ireland only. A billing address can be used for payment checks, but the delivery address must be within the supported market. We do not accept an order for a forwarding or other address where the checkout or carrier cannot validate delivery.
What does delivery cost?
For an accepted order whose eligible displayed product subtotal is below €59 after discounts, standard Ireland delivery is €4.95 total including VAT. Standard delivery is free when that subtotal is €59 or more. The product total, discounts, delivery, VAT and final payable amount are shown before the order button. A shipment must be more than 0 kg and no more than 20 kg; a basket above 20 kg is blocked rather than receiving an unknown surcharge. Separate supported orders are assessed separately for the €59 threshold.
Where is the parcel sent from?
Our fulfilment partner Power Body Nutrition dispatches accepted orders from its EU warehouse in Poland. UPS carries the parcel to Ireland. Because the goods move within the EU, there is no customer import-clearance step or import duty on delivery. OG klubi OÜ remains your seller and point of contact; a supplier or carrier problem does not transfer the consumer contract to them.
When will it arrive?
We do not publish a made-up Ireland transit time. If checkout or the dispatch confirmation gives a shorter delivery estimate for your order, we will use that estimate. Otherwise, we deliver without undue delay and no later than 30 days after the contract is formed, unless you agree another date with us. Weekends, Polish or Irish public holidays, remote-address handling, adverse weather and carrier disruption can affect an estimate, but they do not remove your statutory remedies for late or failed delivery.
Tracking and delivery details
- We send the address, recipient name, email and telephone number needed for fulfilment to Power Body Nutrition and UPS.
- When Power Body Nutrition supplies a carrier tracking reference after dispatch, we send it by transactional email. A first UPS scan can take time to appear.
- You must provide a complete, accessible delivery address and contact details. Contact us immediately if the acknowledgement is wrong; an address change may not be possible after dispatch.
- UPS may use the delivery options available for the shipment and may require a signature or another proof of delivery.
Delay, loss, damage or failed delivery
Contact orders@supplenivo.eu with the order number if tracking is stalled, the parcel is marked delivered but missing, the outer package or goods are damaged, or the agreed delivery time has passed. We will investigate with the fulfilment partner and carrier and provide the remedy required by law. Please keep the packaging and take photographs where safe and useful; this helps the investigation but does not replace your legal rights.
If delivery fails because the address supplied was materially incomplete or wrong, or because the parcel was unreasonably refused, we may ask for the direct, evidenced cost of a new attempt or return before sending again, where the law permits. We do not charge you for a failure caused by us, our fulfilment partner or carrier.
Risk and returns
Risk passes only when you, or a person you nominated other than the carrier, physically receives the goods. Refusing delivery does not by itself give us all information required to exercise the withdrawal right, so also send a clear withdrawal notice. See the Returns, Withdrawal & Refund Policy and Terms & Conditions.
