Supplenivo accepts consumer orders for delivery in our 24 EU delivery countries. The selectable method is door-to-door courier delivery: €6.99 including VAT in our other 23 delivery countries and €5.99 including VAT in Germany below an eligible €65 product subtotal after discounts, and free from €65. The maximum parcel weight is 20 kg per order. Orders are dispatched from European warehouses and carried by UPS.
Effective: 19 September 2026 · Last reviewed: 11 October 2026 · Version: 2026-10-11.1
Where do we deliver?
We deliver to our 24 EU delivery countries: Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. Your billing address may be from any country worldwide for card payment, but the delivery address must be in one of our 24 EU delivery countries. We do not deliver to forwarding services or addresses outside these 24 countries.
What does delivery cost?
For an accepted order whose eligible displayed product subtotal is below €65 after discounts, door-to-door courier delivery is €6.99 total including VAT in our other 23 delivery countries and €5.99 total including VAT in Germany. Door-to-door courier delivery is free when that subtotal is €65 or more. The cart shows how much more you need to spend for free delivery when you are below the threshold. The product total, discounts, delivery, VAT and final payable amount are shown before the order button. The maximum parcel weight is 20 kg per order. Separate orders are assessed separately for the €65 threshold.
Where is the parcel sent from?
Accepted orders are dispatched from European warehouses. UPS carries the parcel to the delivery country. Because the goods move within the EU, there is no customer import-clearance step or import duty on delivery. OG klubi Ltd remains your seller and point of contact; a logistics partner or carrier problem does not transfer the consumer contract to them.
When will it arrive?
Shipping & delivery — Ireland: Estimated: 2–4 working days
Working-day estimates start when the order is accepted. Weekends, public holidays, remote addresses and carrier disruptions can take longer.
Shipping & delivery
| Austria | Estimated: 2–4 working days |
|---|---|
| Belgium | Estimated: 2–4 working days |
| Bulgaria | Estimated: 3–5 working days |
| Croatia | Estimated: 3–5 working days |
| Czechia | Estimated: 1–3 working days |
| Denmark | Estimated: 2–4 working days |
| Estonia | Estimated: 2–4 working days |
| Finland | Estimated: 3–5 working days |
| France | Estimated: 2–4 working days |
| Germany | Estimated: 1–3 working days |
| Greece | Estimated: 4–6 working days |
| Hungary | Estimated: 2–4 working days |
| Ireland | Estimated: 2–4 working days |
| Italy | Estimated: 3–5 working days |
| Latvia | Estimated: 2–4 working days |
| Lithuania | Estimated: 1–3 working days |
| Luxembourg | Estimated: 2–4 working days |
| Netherlands | Estimated: 2–4 working days |
| Portugal | Estimated: 4–6 working days |
| Romania | Estimated: 3–5 working days |
| Slovakia | Estimated: 1–3 working days |
| Slovenia | Estimated: 2–4 working days |
| Spain | Estimated: 3–5 working days |
| Sweden | Estimated: 3–5 working days |
Tracking and delivery details
- We send the address, recipient name, email and telephone number needed for fulfilment to our European logistics partners and UPS.
- When a carrier tracking reference is available after dispatch, we send it by transactional email. A first UPS scan can take time to appear.
- You must provide a complete, accessible delivery address and contact details. Contact us immediately if the acknowledgement is wrong; an address change may not be possible after dispatch.
- UPS may use the delivery options available for the shipment and may require a signature or another proof of delivery.
Delay, loss, damage or failed delivery
Contact orders@supplenivo.eu with the order number if tracking is stalled, the parcel is marked delivered but missing, the outer package or goods are damaged, or the agreed delivery time has passed. For a lost or missing parcel, we open an investigation with the carrier and decide on a replacement or refund once that investigation is complete, and no later than 30 days after your report. For a damaged parcel, send photographs of the shipping box and the goods, including the batch number and best-before date, and keep the box and the goods until we have closed the case. Customer support is available in English and Estonian.
If delivery fails because the address supplied was materially incomplete or wrong, or because the parcel was unreasonably refused, we may ask for the direct, evidenced cost of a new attempt or return before sending again, where the law permits. We do not charge you for a failure caused by us, our fulfilment partner or carrier.
Risk and returns
Risk passes only when you, or a person you nominated other than the carrier, physically receives the goods. Refusing delivery does not by itself give us all information required to exercise the withdrawal right, so also send a clear withdrawal notice. See the Returns, Withdrawal & Refund Policy and Terms & Conditions.