Contact the company that operates Supplenivo for order, delivery, return, complaint, product-safety or privacy questions. Please include an order number where relevant, but never send a full payment-card number or account password.
Effective: 9 August 2026 · Last reviewed: 9 August 2026 · Version: 2026-08-09.2
Supplenivo operator
- Legal name: OG klubi OÜ
- Customer-facing form: OG klubi Ltd (localised equivalent of Estonian OÜ)
- Trading name: Supplenivo
- Estonian registry code: 14843593
- VAT number: EE102216022
- Registered office: Tiigi tn 9, Sauga alevik, 85008, Pärnu maakond, Estonia
- Email: orders@supplenivo.eu
- Telephone: +372 5562 2534
- Public company record: Estonian e-Business Register
The registered office is not a walk-in shop and may not be the correct parcel-return destination. Follow the Returns, Withdrawal & Refund Policy before posting goods.
What to include
- Order or delivery: order number, recipient name and a concise description of the issue.
- Damage, wrong goods or product safety: order number, product and lot/best-before details visible on the pack, plus photographs where safe and useful. Stop using a product you believe may be unsafe.
- Withdrawal or return: an unambiguous statement that you withdraw, your name and order number. The model form is on the Returns page.
- Privacy: identify the right or concern and the account/order details needed to locate your data. We may request proportionate identity verification.
Important
Supplenivo customer service does not provide emergency or individual medical diagnosis. Contact emergency services or an appropriate healthcare professional for urgent health concerns. For a suspected adverse reaction, keep the product and packaging and tell us the exact product and batch details so the matter can be handled through the appropriate food-safety process.
We accept customer communications in English or Estonian. Legal notices may be sent by email or to the registered office above.
