These terms govern consumer orders placed with Supplenivo for delivery in Ireland. The seller is OG klubi Ltd in Estonia. Please read them with our Shipping & Delivery, Returns and Privacy pages before ordering.<\/p>\n\n\n
Effective:<\/strong> 9 August 2026 \u00b7 Last reviewed:<\/strong> 9 August 2026 \u00b7 Version:<\/strong> 2026-08-09.4<\/p>\n\n\n\n OG klubi O\u00dc<\/strong> (Estonian private limited company \/ osa\u00fching; customer-facing form OG klubi Ltd), trading as Supplenivo, is registered in Estonia under code 14843593 and VAT number EE102216022. Registered office: Tiigi tn 9, Sauga alevik, 85008, P\u00e4rnu maakond, Estonia. Email: orders@supplenivo.eu<\/a>. Telephone: +372 5562 2534<\/a>.<\/p>\n\n\n These terms apply to business-to-consumer sales delivered to an address in Ireland. Supplenivo does not currently offer a business-purchase or VAT-number checkout. You must have legal capacity to enter the contract and follow any product-specific age, use or safety warning.<\/p>\n\n\n\n Food supplements are foods, not medicines, and do not replace a varied diet or medical care. Read the exact online ingredients, allergens, recommended daily portion, active amounts, warnings, pack size, storage and responsible food-business-operator information before ordering, and follow the delivered label. Do not exceed the stated daily dose. Ask an appropriate healthcare professional about suitability if you are pregnant, breastfeeding, taking medication, managing a condition or buying for a child.<\/p>\n\n\n We take reasonable care that the page describes the exact product and pack offered. Minor packaging design changes do not change the contract where identity, quantity, composition and mandatory information remain the same. We will not substitute a materially different product without your agreement.<\/p>\n\n\n\n Customer-visible prices are in euro and include the Irish VAT applicable to the delivery. OG klubi Ltd accounts for qualifying cross-border consumer VAT through the EU One Stop Shop. For a supported order with an eligible displayed product subtotal below \u20ac59 after discounts, standard Ireland delivery is \u20ac4.95 total including VAT<\/strong>. Standard delivery is free when that subtotal is \u20ac59 or more<\/strong>. A supported shipment must be more than 0 kg and no more than 20 kg; checkout blocks a heavier shipment rather than promising an unverified price. The order review shows the product total, delivery charge, taxes and final total before you place the order.<\/p>\n\n\n A promotion applies only under its stated conditions. If a clearly erroneous price or availability result appears, we may reject the order before acceptance, explain the issue and release or refund any payment without undue delay. We do not change an accepted order’s price without your agreement.<\/p>\n\n\n\n Please check the acknowledgement and tell us promptly if an address or item is wrong. We cannot guarantee a change after fulfilment has begun, but that does not affect statutory cancellation or remedy rights.<\/p>\n\n\n\n Available card and any other payment methods are shown at checkout and are provided through Stripe and the relevant payment networks. Payment may require authentication by your bank. We receive the transaction result, not full card credentials. A failed or reversed payment means we do not have to dispatch the order. Our Privacy Policy<\/a> explains the data flow.<\/p>\n\n\n\n Accepted orders are dispatched from European warehouses and delivered in Ireland by UPS. This is movement within the EU, so the customer is not asked to clear an import or pay an import duty on delivery. We do not promise an unverified Ireland transit time. Any shorter estimate shown at checkout or in the dispatch confirmation becomes the agreed estimate for that order; otherwise we deliver without undue delay and no later than 30 days after the contract is formed, unless we agree another date with you.<\/p>\n\n\n We remain responsible to you for delivery even though a supplier and carrier perform it. Risk passes when you, or a person you nominated other than the carrier, physically receives the goods. Read the full Shipping & Delivery Policy<\/a> for tracking, address and delay details.<\/p>\n\n\n\n You generally have 14 days from physical receipt to tell us that you withdraw from an online goods contract, without giving a reason, and then a further 14 days to send the goods back. The refund includes the least expensive standard outbound delivery offered for a complete-order withdrawal. You normally pay the direct postage cost of a change-of-mind return. Narrow statutory exceptions can apply, including to goods genuinely sealed for health protection or hygiene that become unsuitable for return after unsealing; opening ordinary outer packaging does not automatically remove the right.<\/p>\n\n\n The procedure, model cancellation form, refund timing, handling standard and exceptions are set out in our Returns, Withdrawal & Refund Policy<\/a>. That page forms part of these terms.<\/p>\n\n\n\n Your statutory rights under Irish and EU consumer law remain fully available. Contact us promptly with the order number and a clear description or photograph where useful if goods arrive damaged, wrong, incomplete, unsafe, expired or not as agreed. We will arrange the remedy required by law and bear the necessary return or replacement cost where the lack of conformity is our responsibility. A supplier’s or carrier’s separate terms do not reduce our duties to you.<\/p>\n\n\n\n You are responsible for using and storing a product according to its label and for keeping it away from children where instructed. General guides and product explanations are informational and are not a diagnosis or individual medical advice. Nothing in these terms excludes or limits liability, remedies or consumer rights that cannot lawfully be excluded, including responsibility for death or personal injury caused by negligence, fraud, defective products or goods that do not conform to the contract.<\/p>\n\n\n\n First contact orders@supplenivo.eu<\/a> or write to our registered office, identifying the order and the result you seek. We will examine the complaint and respond on a durable medium. If an Irish consumer and an Estonian trader cannot resolve a cross-border dispute, European Consumer Centre Ireland<\/a> can provide information and assistance. The European Small Claims Procedure<\/a> may also be available for an eligible cross-border claim up to \u20ac5,000. These routes do not remove your right to go to court.<\/p>\n\n\n\n Estonian law governs the contract, but that choice does not deprive you of mandatory consumer protection provided by the law of the EU country where you habitually live. You may bring proceedings in any court available to you under applicable EU and national jurisdiction rules.<\/p>\n\n\n\n The version presented at checkout applies to that order. A later update applies prospectively and does not rewrite an existing contract. If one provision is unenforceable, the remainder continues to apply to the extent lawful. These terms, the order summary, product information and the linked Shipping, Returns and Privacy notices contain the relevant online-sale information; an individually agreed term takes priority where it conflicts.<\/p>\n","protected":false},"excerpt":{"rendered":" The consumer contract for Supplenivo orders delivered in Ireland: seller, products, prices, payment, formation, delivery, returns and disputes.<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-25","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/supplenivo.eu\/en-ie\/wp-json\/wp\/v2\/pages\/25","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/supplenivo.eu\/en-ie\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/supplenivo.eu\/en-ie\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/supplenivo.eu\/en-ie\/wp-json\/wp\/v2\/comments?post=25"}],"version-history":[{"count":6,"href":"https:\/\/supplenivo.eu\/en-ie\/wp-json\/wp\/v2\/pages\/25\/revisions"}],"predecessor-version":[{"id":16203,"href":"https:\/\/supplenivo.eu\/en-ie\/wp-json\/wp\/v2\/pages\/25\/revisions\/16203"}],"wp:attachment":[{"href":"https:\/\/supplenivo.eu\/en-ie\/wp-json\/wp\/v2\/media?parent=25"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}1. Seller and scope<\/h2>\n\n\n
2. Products and pre-purchase information<\/h2>\n\n\n
3. Prices, VAT and delivery charge<\/h2>\n\n\n
4. Placing an order and contract formation<\/h2>\n\n\n
5. Payment<\/h2>\n\n\n
6. Delivery<\/h2>\n\n\n
7. Withdrawal and returns<\/h2>\n\n\n
8. Faulty, damaged, unsafe or incorrect goods<\/h2>\n\n\n
9. Responsible use and liability<\/h2>\n\n\n
10. Complaints and disputes<\/h2>\n\n\n
11. Governing law<\/h2>\n\n\n
12. Versions and the complete contract<\/h2>\n\n\n